Lucent Hire Pty Ltd respects your privacy and is committed to protecting your personal information in
accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
WHAT PERSONAL INFROAMTION WE COLLECT
We may collect the following types of personal information:
 Full name
 Contact details (email, phone, address)
 Identification documents (e.g. driver’s licence)
 Hire history and payment information
 IP address and website usage data

HOW WE COLLECT PERSONAL INFROAMTION
We collect personal information:
 When you make an enquiry or booking
 When you sign a hire agreement or use our equipment
 When you use our website or social media
 From third parties (e.g. credit reporting bodies)

WHY WE COLLECT IT
We use your information to:
 Provide you with equipment hire services
 Process payments and manage accounts
 Respond to enquiries and provide customer support
 Comply with legal and regulatory obligations
 Improve our website and marketing

HOW WE STORE IT AND PROTECT IT
Your personal information is stored securely in electronic and/or physical form. We take reasonable
steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.

SHARING YOUR INFROAMTION
We may disclose your personal information to:
 Our employees and contractors
 IT service providers (e.g. web hosting, cloud storage)
 Debt recovery agencies or credit reporting bodies
 Regulatory bodies where required by law
 Any third party you have consented to
We do not sell or rent your personal information to marketers.
ACCESS AND CORRECTION

You can request access to, or correction of, your personal information by contacting us. We may need
to verify your identity. In some cases, we may refuse access as permitted under the Privacy Act.

COOKIES AND WEBSITE DATA
We use cookies and similar technologies to improve your experience on our website. You can manage
cookie settings through your browser.

OVERSEAS DISCLOSURE
We do not disclose personal information to overseas recipients unless required for service delivery
and with appropriate safeguards in place.

COMPLAINTS
If you believe we have breached your privacy rights, please contact us. We will respond within a
reasonable time. If you are not satisfied, you may contact the Office of the Australian Information
Commissioner (OAIC) via www.oaic.gov.au